Refund policy

At The Mirors, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

- Returns can be requested within 7 days of delivery.
- Items must be unused, unworn, and in their original packaging.
- Products showing signs of use, damage, or alteration are not eligible for return.
- An unboxing video is required for claims related to damaged, defective, or incorrect products.

Return Shipping

- Customers are responsible for return shipping charges.
- Return shipping costs are non-refundable.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

- Order number
- Clear photos of the product
- Unboxing video

After verification, we will arrange a replacement or refund as applicable.

Cancellation Policy

- Orders can be cancelled before they are shipped.
- Once an order has been shipped, cancellation requests cannot be accepted.

Refund Process

- After the returned item is received and inspected, the refund will be processed.
- Approved refunds will be credited to the original payment method within 5–7 business days.
- Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

The following items are not eligible for return:

- Used or damaged products
- Products returned without original packaging
- Products damaged due to misuse or improper handling

Contact Us

For any return, refund, or cancellation requests, please contact us:

Email: themirors14@gmail.com
Phone: +91 9938711333

Thank you for shopping with The Mirors.